Account

Privacy policy

Who we are

URBN Stays (https://urbnstays.com) is a short-term rental accommodation provider based in Bristol, United Kingdom.

What personal data we collect and why we collect it

Bookings and contact enquiries

When you submit a booking request or contact form on our website, we collect the information you provide, which may include your name, email address, phone number, stay dates, property preferences, number of guests, and any additional details you choose to share.

We use this information to respond to your enquiry, manage your booking, provide customer service and fulfil our contractual obligations.

Newsletter and marketing subscriptions

When you subscribe via the Forminator-powered subscribe form on our coming soon page or any other subscription form, we collect your email address and, optionally, your name or other details you provide.

We use this data to send you updates, news and marketing communications about URBN Stays. You can unsubscribe at any time using the link in our emails or by contacting us.

Technical data

We may collect technical data such as your IP address, browser type, device information, and pages visited. This is primarily collected through cookies and similar technologies for analytics and security purposes.

Cookies and tracking technologies

We use cookies and similar technologies on our website. Some cookies are essential to make the site work, while others (such as analytics and marketing cookies) are optional and only used with your consent.

Cookie categories

  • Strictly necessary cookies: Required for the basic functioning of the site, such as security, load balancing and session management. These cannot be switched off via our cookie banner.
  • Preference cookies: Remember your settings and choices (for example, language or previously entered details).
  • Analytics cookies: Help us understand how visitors use our website so we can improve it.
  • Marketing cookies: Used to deliver and measure advertising and to track the effectiveness of our marketing campaigns.

Cookie consent and management

We use the Hanse Cookies (GDPR) plugin to display a cookie banner and manage your cookie preferences.

Non-essential cookies (including analytics and marketing cookies) are only set after you give consent via the banner. You can change or withdraw your consent at any time via the cookie settings link in the footer (where available).

Google Analytics (via Site Kit by Google)

We use Google Analytics (implemented via the Site Kit by Google plugin) to collect anonymised statistics about website usage, such as page views, visitor numbers and traffic sources. Google may process this data on our behalf. IP addresses can be anonymised where configured.

Data collected by Google Analytics is used to understand and improve how visitors use our site.

You can manage your consent to Google Analytics through our cookie banner. You can also opt out of Google Analytics by using the Google Analytics opt-out browser add-on.

Other third-party cookies and tracking

Some third-party services used on our site may set their own cookies (for example, embedded Google Maps on property detail pages). These services may collect data about your interaction with the embedded content.

Where applicable, these cookies will only be loaded after you have given consent via our cookie banner.

Embedded content and third-party services

Our property details pages may include embedded Google Maps to show property locations. Embedded content from Google Maps behaves in the same way as if you visited maps.google.com directly.

Google may collect data about you, including your IP address, device and browsing behaviour. For more information, please see Google’s Privacy Policy.

How we use your personal data

We use your personal data for the following purposes:

  • To respond to enquiries and manage bookings.
  • To provide and personalise our services.
  • To send service-related communications (such as booking confirmations and important updates).
  • To send marketing communications where you have given consent or where we are otherwise allowed by law.
  • To monitor and improve our website and services.
  • To maintain the security and integrity of our website.
  • To comply with legal obligations and to establish, exercise or defend legal claims.

Legal bases for processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases for processing your personal data:

  • Contract: Processing is necessary to enter into and perform a contract with you (e.g. managing your booking).
  • Consent: Where you have given specific consent, for example for receiving marketing emails or for non-essential cookies.
  • Legitimate interests: For purposes such as improving our services, ensuring website security and preventing abuse, provided these interests are not overridden by your rights.
  • Legal obligation: Where we need to comply with legal or regulatory requirements.

How long we retain your data

We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. As a general guide:

  • Enquiry and booking data: retained for the duration of your relationship with us and for a reasonable period afterwards to deal with queries, disputes or legal claims.
  • Marketing data: retained until you unsubscribe or object, or until we determine it is no longer up to date.
  • Technical and analytics data: retained for periods aligned with our analytics and security tools’ default or configured retention periods.

Who we share your data with

We may share your personal data with trusted third parties who help us operate our business and deliver our services, such as:

  • Hosting and infrastructure providers (including Hostinger)
  • Email and marketing service providers
  • Analytics providers (Google Analytics)
  • Security and performance tools
  • Professional advisers (accountants, lawyers)
  • Authorities or regulators (where legally required)

We require these third parties to respect the security of your personal data and to process it in accordance with applicable data protection law.

International transfers

Some of our service providers (including Google) may process data outside the UK and European Economic Area.

Where this occurs, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, as required by data protection law.

Your rights (UK GDPR)

Under the UK GDPR, you have rights in relation to your personal data, including the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data in certain circumstances
  • Object to processing based on legitimate interests or direct marketing
  • Request restriction of processing in certain circumstances
  • Request the transfer of your data to you or another provider (data portability)
  • Withdraw consent at any time, where we rely on consent for processing

To exercise any of these rights, please contact us using the details below.

Contact details

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us at:

Email: info@urbnstays.com

Postal address: URBN Stays LTD, 39 Bude Rd, Filton, Bristol BS34 7HW

Complaints

If you are unhappy with how we have handled your personal data, we would appreciate the chance to resolve your concerns first.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://www.ico.org.uk.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.