Booking directly through URBN Stays often means better rates, as we don’t pay platform commission fees. You’ll also get more flexible check-in/check-out times, direct communication with our team for faster responses, and the ability to request specific amenities or services. Plus, loyalty discounts for repeat guests and longer stays.

Yes, our properties are available on multiple booking platforms including Airbnb, Booking.com, and others. However, booking directly through urbnstays.com typically offers better value and more personalized service.

Standard check-in is from 3:00 PM and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability. Please contact us in advance to arrange alternative times.

All properties include:

• Fully equipped kitchen (cookware, utensils, dishwasher)
• Fresh linens and towels
• Free high-speed Wi-Fi
• Smart TV with streaming services
• Complimentary toiletries
• Washer/dryer (in most properties)
• Dedicated parking (where available)
• 24/7 guest support

Specific amenities vary by property—check individual listings for details.

Flexible Cancellation:

• Full refund if cancelled 14+ days before check-in
• 50% refund if cancelled 7-14 days before check-in
• No refund if cancelled less than 7 days before check-in

For longer stays (30+ days) or custom bookings, different terms may apply. All cancellation requests must be submitted via email to info@urbnstays.com.

We provide self check-in via keyless entry or secure lockbox. Full access instructions, including entry codes and directions, will be sent to you 24 hours before your check-in time. Our team is available 24/7 if you need any assistance.

Most of our properties include dedicated parking spaces. Some city centre properties may have nearby parking options or permit parking. Please check the individual property listing or contact us to confirm parking arrangements for your chosen accommodation.

Selected properties are pet-friendly. A pet fee applies and must be arranged before booking. Please contact us at info@urbnstays.com to confirm which properties accept pets and the associated fees.

Contact us immediately via phone or email. We have a dedicated maintenance team available 24/7 to handle any issues. For urgent matters (heating, plumbing, safety concerns), we’ll respond within 2 hours. Non-urgent requests are typically resolved within 24 hours.

Extensions are subject to availability. Contact us as soon as possible if you’d like to extend your booking. We’ll do our best to accommodate you at the same property, or can suggest alternatives if your current property is already booked.

For stays of 7+ nights, we provide a mid-stay clean and fresh towels/linens. For stays of 28+ nights, cleaning is provided weekly. Additional cleaning services can be arranged for an extra fee.

We accept all major credit and debit cards, bank transfers, and payments through booking platforms. A security deposit is required for all bookings and will be refunded within 7-14 days after check-out, provided there’s no damage or additional charges.

Absolutely. All properties feature high-speed Wi-Fi, dedicated workspaces, and are located close to Bristol’s business districts. We can provide invoices for company expenses and offer corporate rates for regular business travellers.

Our properties are located throughout Bristol, including the city centre, Clifton, Redland, Southville, and surrounding areas. Each listing includes detailed location information and local area highlights.

We offer two models:

Management Model: We manage your property and take a 15% commission on gross rental income. You keep ownership, provide supplies and insurance, and receive monthly income reports.

Master Lease: We rent your property at a fixed monthly rate and handle all operations, supplies, utilities, and insurance. You receive guaranteed monthly rent regardless of occupancy.

Contact us to discuss which model suits your situation.

Management Model: We charge 15% of gross rental income per your contract.

Master Lease: We pay you a fixed monthly rent agreed upfront—no percentage fees.

Management Model: We process monthly payments following guest departures, with a detailed breakdown of bookings, fees, and any deductions.

Master Lease: You receive fixed rent on the same date each month as specified in your lease agreement.

Your property must meet the following requirements:

• Legal right to rent short-term (mortgage/lease permits it)
• Current Gas Safety Certificate (if applicable)
• Current Electrical Safety Certificate (EICR)
• Working smoke and carbon monoxide alarms
• Furnished to a good standard with essential amenities
• Good decorative condition (clean carpets, updated furnishings, window coverings)

We can advise on getting your property rental-ready if needed.

Management Model: You provide consumables (toiletries, cleaning products, paper goods, etc.) and pay utilities. Cleaning costs are deducted from rental income.

Master Lease: We handle all supplies, utilities, council tax, and cleaning as part of our operations.

Management Model: You must maintain homeowner’s liability and contents insurance covering both personal and rental use (minimum £2,000,000 public liability). You must provide proof of insurance and include us in your policy.

Master Lease: You maintain buildings insurance and contents insurance for your items. We maintain public liability insurance (minimum £5,000,000) and contents insurance for items we provide.

Management Model: Yes, you can block dates for personal use, family, or friends by providing a seasonal calendar of reserved dates.

Master Lease: No, the property is exclusively leased to us for the term of the agreement.

Management Model: You’re responsible for maintenance and repairs. We’ll notify you of any issues and coordinate approved repairs. Costs are deducted from rental income.

Master Lease: We handle minor repairs and interior maintenance. You’re responsible for structural issues, building exterior, roof, and major repairs over the agreed threshold (typically £250-500).

We document property condition before and after each stay. If damage occurs, we pursue compensation from the guest through their security deposit or booking platform guarantees. We handle all communications and claims on your behalf. Under both models, we’re not liable for damages caused by guests beyond what we can recover.

Management Model: We use dynamic pricing strategies based on demand, seasonality, local events, and competitor analysis to maximise your revenue. You’ll have input on minimum acceptable rates.

Master Lease: We set nightly rates to optimise occupancy and revenue for our operations. Your monthly rent remains fixed regardless of pricing or occupancy.

Management Model: Contracts continue until either party gives 30 days’ written notice.

Master Lease: Initial term of 12-36 months (agreed upfront), then continues on a rolling basis with 60-90 days’ notice required for termination.

Contact us at info@urbnstays.com or call +44 07345 539505. We’ll schedule a property viewing, discuss which partnership model suits your goals, provide a revenue estimate or rental offer, and explain our services in detail. If we’re a good fit, we can get your property ready to welcome guests within 2-4 weeks.